View Single Post
  #1 (permalink)  
Old 04-12-2011, 08:48 AM
mcnerney's Avatar
mcnerney mcnerney is offline
Administrator
 
Join Date: Mar 2008
Location: Pinedale, WY
Posts: 12,745
Blog Entries: 36
mcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond repute
Default Galvan Customer Service!

Last year I bought a used Galvan OB-6 reel from EBay. Soon after I noticed the drag adjustment was binding, it had about a half turn of adjustment from full lock down to maybe a 2-4 lb pull but I like my drag set pretty light, just a tad above free spool for those fish that really like to hammer the fly. I made due with the reel during the fishing season, but wasn't real happy with the situation. During the winter, I called Galvan and told them about the drag issues and that I bought the reel on EBay and would like to have the reel looked at and fixed if possible. They told me the reel had been discontinued because of isses with the drag from using that model reel in the salt and it wasn't designed for that. I told them I would be happy to pay any charges. Yesterday the reel arrived back at the house and when I opened it up the drag works butter smooth and the invoice said no charge! I was a bit confused so I called Galvan and relayed to them that I didn't expect for them to fix the rod for free, but they insisted that there wouldn't be any fee. Well I just want to say that my hat is off to Galvan for their fantastic customer service, now that is a great way to treat your customer base! In the future, when I need a new reel I sure know where I will be shopping!

Larry
__________________
Larry

Reply With Quote