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Old 04-22-2011, 08:17 PM
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HuronRiverDan HuronRiverDan is offline
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Join Date: Apr 2008
Location: Monroe, Michigan
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Default Giving Batson some props...

I recently had an unfortunate accident, some folks would say dumb mistake ... ; with the switch rod I built last year. I called Batson to see if it would be possible to get a replacement section. John in customer service listened as I told him what happened and told me to send the rod in so they could get me a suitable replacement. When I got home from work yesterday I had an E-Mail waiting for me from John telling me they had a replacement section and thanking me for being honest with them about what happened to my rod. Total cost for me was $20.00, needless to say I was a very happy camper. Thanks John and Batson, you just sold me and a number of my friends on doing business with you in the future.

Dan
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