Re: Customer Service....
Let me add another company, TFO. I borrowed a friends rod and broke one of the guides. It was a Lefty Kreh Series I that he had purchased when they first came out. He didn't remember if he ever sent in the warranty and was going to do the repair himself. I said that I would call TFO and pay for the repair, since I broke the guide. I called and the women I spoke to told me to just send the rod in and that they would waive the warranty fee. I know the next rod I buy will be from TFO.