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Old 04-01-2012, 08:07 AM
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jcw355 jcw355 is offline
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Join Date: Jan 2010
Location: Oklahoma
Posts: 811
jcw355 is just really nicejcw355 is just really nicejcw355 is just really nicejcw355 is just really nice
Default Simms customer service

Finally got my waders back yesterday. They fixed a bunch of pin holes. I only fixed the ones where I noticed there was water on my clothes. I appreciate the fact that they would check them out for free being it was my one year free inspection but my main complaint about the whole thing was THERE LACK OF COMMUNICATION. If anyone has any questions when you send something in, just call them. I got no response using there email, so I called. I paid a lot of money for those waders and didn't even know if they had been lost in the mail or when they had even been sent back. Total of 19 days from sending and receiving themback. I didn't care about the time frame only the fact I didn't know anything till I called them. Call if you have questions.
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