Re: Simms customer service
I sent my waders back for a 2 year check up and put a delivery confirmation on the partial. It was delivered on March 2, or there abouts. I am not in panic mode here but after 2 weeks I did make 3 calls to see if I could keep track of what was happening.
My concern stemmed from the fact that I was requesting the neoprene booties be replaced with a slightly larger foot. Because of this I wanted to see if I could ascertain the progress. It is always disturbing when you leave voice mail on several occasions and receive no replies................
So far it looks as if JCW and I are isolated incidents of disgruntled customers.