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Old 04-03-2012, 08:24 PM
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Default Re: Simms customer service

[/COLOR]I think I may know what's up with the Simms repair dept: Simms is known to offer high quality gear that they stand behind with a guarantee. Considering that they have outsourced the majority of their line to be produced over seas it wouldn't surprise me if their repair dept. is swamped with the massive line of fishing clothing etc. they now offer... There is a good possibility that they are growing to fast and aren't equipped to handle the shear volume of gear that is being returned for repair and it's showing up as such on this forum. Simms needs to be careful that they maintain the quality and customer service that has separated them for the rest as the best. I have had nothing but top notch service from the company on multiple occasions;it would be a shame to see the company go the way of "The North Face", "Marmot" etc.
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