Re: Customer Disservice at Orvis
Some retail operations operate their catalog business as a separate entity. I wonder if that's the case here with Orvis. Usually service in their shops is very customer focused. I don't mean this to be an excuse, but a lot of times the catalog side of some retail operations doesn't have its act together, and have phone reps that are clueless or indifferent... which sounds like that's the case here.
When ordering fishing stuff starts to be like you're dealing with an HMO something is very wrong.
Hope you get this resolved.