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Old 01-19-2009, 06:05 PM
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FrankB2 FrankB2 is offline
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Default Re: Customer Disservice at Orvis

Hmmmmm....One of my Orvis reel handles didn't seem to molded quite
right, so I called Orvis customer service to ask for another handle. They
said they would mail one out free of charge. UPS dropped off a huge Orvis
shipping bag today. Inside was another bubble wrap bag, and that contained
a tiny envelope with the handle ! They also included a catalog and invoice.
If I had to pay for the handle, I think it would have been around $12! I just
threw away the invoice, but it was something like $7 for shipping, $5 for the
handle, tax charges, and some other charge I think(???). They listed all
the charges, and then credited them all back on the invoice .

I ordered some stuff from Cabelas a couple years ago, and they didn't charge
sales tax, eventhough there is a Cabelas in Pennsylvania. I saved quite a
bit, since it was a large order. I ordered some hooks and small tying items
this past year, and they did charge tax. I dunno.............

*** Call your credit card company, and complain that they charges were
calculated incorrectly. They side with the consumer in most cases.
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