Re: Ross Reel's EXCELLENT customer service....
Sorry to hear about your recent customer service with Ross Reels. I know that there are a lot of folks like me who go the extra mile to patronize companies that build their stuff in the USA; and it's always sad to hear about instances when this patronage comes back to bite them.
I'm currently having a bad experience with Renzetti, and I will post the details once the ordeal is finalized. Considering what companies like Ross and Renzetti charge for their products, one would think that they'd be committed to customer satisfaction.