Re: Simms customer service
To be honest the only thing I have with the name "Simms" on same is a lumbar supporter (works as advertised) but do know lots of folks who swear by their DAMNED EXPENSIVE gear.
Have to admit, some have had 'problems' but without exception the 'lets make this right' appears to have been exceptional. You're a one off?
Call and ask for the President and have a short (be very nice) chat?
"We sleep soundly in our beds because rough men stand ready in the night to visit violence on those who would do us harm." – Winston Churchill