That's almost comical, since it's not happening to me. (sorry!)
Sorry to hear about your frustrations.
I would have some issue with the condescending "helpful" tone of the responses but a lot gets lost in translation when it comes to email. I'd like to believe that's not his intention.
With all the things to learn and practice while fly fishing I have no interest in "learning" how to use an "advanced" rod tube.
In between practicing knots in the evening, I'll make sure to do a half a dozen in and outs with the new Sage one.
Remember, this is not a beginners rod.