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Old 10-11-2012, 11:45 AM
rider14x rider14x is offline
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Join Date: Mar 2012
Location: Fort Collins, CO
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Default TFO Customer Service

I just wanted to say thanks to TFO for some amazing customer service. I recently bought a new switch rod from them for my upcoming Steelhead trip. As luck would have it, it was broken on a separate trip a week ago and I thought that I would be without it. I called TFO and explained what happened and they told me to relax and send it in. To my amazement, they turned the rod around within 24 hours of receiving it and I now have my rod back in plenty of time for my trip to Oregon. As much as I love all of the Sage, Scott, and Orvis rods I have owned, I have never seen a warranty repair resolved so quickly.

If you are ever on the fence and considering a TFO rod, rest assured that they will stand behind their products and take care of you should anything go wrong!
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