Originally Posted by cletus
I've plugged them before, but Stillwater Outfitters in Sunriver, Oregon, has outstanding customer service (in addition to no tax, free shipping, and free lines with the reels they sell).
I purchased a demo Abel Creek over the phone from them shortly before Christmas. The reel had had been used in some advertising and was already lined. I got a great deal on it. However, there was a mix-up in shipping and it went to San Jose (a number got transposed on the zip code) rather than here. What did they do? Sent me a brand new Abel Creek with the line of my choice and their sincere apologies. Great shop.
I've purchased a lot from fly shops, both visiting the brick & mortar location and or purchase via internet. Stillwater is absolutely one of the finest shops I've ever dealt with.