Originally Posted by caseywise
i remember a few years ago, while i was reviewing beans waders (and,their warranty), reading about a guy who had purchased a backpacking compass in the early 80's from them. when it finally broke 27 years later, he brought it in and they gave him a new compass closest one to the original. no questions, no hassle at all.
thats over the top
A friend of mine had some issue with the vestibule of his Timberline tent.
He called Beans up and told them that he didn't even remember where he bought it, but he usually got all his outdoor gear from them.
..They sent him a free replacement.