Originally Posted by jaybo41
Since you said you know the owners, I would have a conversation with them about how you were treated in their shop.
I agree. Most owners really want to know when a good customer is unhappy.
Not fly equipment, but the same principle - a local restaurant where I buy a couple of hundred meals per year had a problem with the cooks on a particular night of the week. It was so bad, to me, that I stopped buying there on that night.
After a couple of months of avoiding that night of the week, I mentioned the problem to the owner. He asked why I didn't tell him sooner. And, he fixed the problem that week just by telling his cooks what he expected.