Re: What Makes a Great Fly-Shop?
I hope that Donald checks in to see what he has gotten in feed back here.
You guys reminded me of a couple things; inventory! Keep up with it and order before the hook or bin that holds the items are empty. Following through; when you tell someone you will order something you must do it at that time. If you find you can't get the item you must tell the customer so.
It really doesn't matter what business you are in, to be successful you must be competent and efficient. You don't have to be the worlds nicest guy, but personality helps. However you can be a very nice personable guy while being incompetent at the same time.