Re: LL Bean durability/return policy?
Bean's return policy is so liberal that many take advantage
A few years ago a friend called about getting a new zipper installed on his tent.
Customer service told him to just return the tent and they'd send him another.
My buddy told the lady on the phone that he wasn't even sure if he had even bought the tent from Beans.
Didn't matter, they sent him a new tent anyway
The simpler the outfit, the more skill it takes to manage it, and the more pleasure one gets in his achievements.” --- Horace Kephart