Originally Posted by streamborn_jr77
VERY VERY EASY ! have done it too two different rods and they replaced with no questions asked...
Same with me. My dog jumped on my 15 year old Sage SP last summer, the rod exploded into five pieces. I filled out the online warranty form and sent it in with a letter explaining that it was totally my fault ( actually my dog's fault). It took a couple weeks before I received a call explaining they no longer built that rod, but offered a new ZXL or Z-Axis. I took the Z-Axis.