Originally Posted by glacierjohn
Same with me. My dog jumped on my 15 year old Sage SP last summer, the rod exploded into five pieces. I filled out the online warranty form and sent it in with a letter explaining that it was totally my fault ( actually my dog's fault). It took a couple weeks before I received a call explaining they no longer built that rod, but offered a new ZXL or Z-Axis. I took the Z-Axis.
That scares the bejeesus out of me because I broke my 589-5 SP and sent it in and I'm praying it gets repaired.