Thread: Warranty system
View Single Post
  #20 (permalink)  
Old 08-29-2013, 12:49 PM
nir's Avatar
nir nir is offline
Member
 
Join Date: Aug 2013
Location: Gatineau, QC, Canada
Posts: 87
nir will become famous soon enoughnir will become famous soon enough
Default Re: Warranty system

I would be curious to know what is the cost of minor repairs on a rod... Even High end ones.

For exemple, I just bought a TFO BVK. Comes with lifetime warranty for ORIGINAL owner... Which is totally how it should be...

However, if the rod breaks, they won't just send me a brand new rod free of charge... You still have a fee to pay... Around 30$ plus S/H... I don't see what is the problem with a guarantee like this...

Who is losing money in this chain of events? TFO attracts clients because of their bullet proof guarantee. They also encourage quite a few person (like me) to opt for brand new instead of used, which is good for retailer. I'm a happy customer because I have to break the rod about 9 times for the money spent towards repairs to be equivalent to the price of the rod.

You also have to think how much people out of all the people that buy the rod actually break them more then once and use the service?
Reply With Quote