Of all the 'company standing behind a product' stories I can tell there is one at the top of the list.
I bought a Filson Fishing Jacket back in the 1990's when I had sent my Lewis Creek jacket back for repairs and refurbishing. When the Lewis jacket came back I seldom wore it because the Filson was warmer. Well, by 2011 the old Filson was in pretty rough shape and I boxed it up and sent it to Seattle for some work. I had been waterproofing but by 2011 things were a little beyond a rub down with some wax. I needed patching and some new draw strings at the waist as well as the waist hem repaired / replaced. When I mailed it back I had enclosed a letter describing how much I liked the coat and what I wanted done to it.
One day I received a phone call from Filson about my jacket. The lady on the phone told me that "if it would be alright with me, Filson would like me to have a new jacket instead of my old one being fixed up" Wow, it took a while for me to get that she was offering to send me / replace my 20 year old jacket at NO COST TO ME!! I accepted and she sent the jacket. I wear the Filson a lot but currently it is hanging on the coat rack at the cabin and I may not get back there before things freeze up for the winter................
I believe I hade worn that jacket for 16 years and they replaced it!
Here's a few shots of the new Filson in action
Something about the old time look of the cotton jackets I just like.