Re: anyone deal with Anvil vises before?
I haven't used one-- or know anyone that has had any issues with one that required servicing, but have heard good things about the vise and the company so i'm surprised you're not getting a response.
The vise does have a lifetime warranty. If you don't get any response to your email you could call them at their HQ number: 812-376-2775
I'm sure members of this forum would like to hear a happy ending about Anvil resolving any issues with the vise, so please let us know how this turns out.
What problems are you having with it?