10-24-2009, 12:23 AM
I'm with Ard (sort of). Just buy any fly dressing product. I use Scientific
Anglers cleaning pad and dressing gel. The few ounce tube I bought a year
ago is still more than half full, and I clean my lines after each outing.
I've never emailed Cortland, but I have called several times. Once, the
guys at the Cortland Factory store sent the wrong rod, and one had a bit
of an attitude about the whole thing. I called Cortland, and was connected
with a manager. She apologized, said that she'd have the right rod sent out
ASAP, and asked which line I liked as she was sending a free one to smooth
things out. I had an equally swell experience with Scientific Anglers. I bought
a GPX line, and the core was showing in one spot. The operator connected
me to the line manager, and he said that I'd have a new line before the
weekend. He only asked that I send the flawed line back at my convenience.
I think a lot of these companies are either flooded with email, or ignore them.
Phone service has always been excellent with Cortland, SA, Sage, Ross, Okuma, and Orvis.