The North American Fly Fishing Forum


Go Back   The North American Fly Fishing Forum > Tackle Talk > Fly Reels

Fly Reels Post any comments or questions regarding fly reels...

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 01-17-2012, 01:31 PM
BigCliff's Avatar
Super Moderator
 
Join Date: Feb 2005
Location: South Texas
Posts: 4,313
BigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant futureBigCliff has a brilliant future
Default Praise for Ross Customer Service

Last time I fished my 10yr old Colorado 2, a spring on the pawl gave up and it was intermittently going into freewheel.

I emailed Ross about it, and they're sending both a replacement light and heavy spring to my house, at no charge.

Its good to see Ross's small company feel continuing, even after 3M has acquired them. I'm even more of a Ross Reels fan than I already was.

Edit- Ross/3M sent TWO of each spring, as well as a spare plate and screw!

Ross, thanks for being awesome!
__________________
http://sphotos.ak.fbcdn.net/hphotos-..._1276302_n.jpg

I'd rather hunt fish than bait deer any day.
Reply With Quote
  #2 (permalink)  
Old 01-17-2012, 01:49 PM
Hardyreels's Avatar
Administrator
 
Join Date: Oct 2007
Location: Wasilla / Skwentna, Alaska
Posts: 11,440
Blog Entries: 69
Hardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond reputeHardyreels has a reputation beyond repute
Send a message via Yahoo to Hardyreels Send a message via Skype™ to Hardyreels
Default Re: Praise for Ross Customer Service

That's good to hear Cliff, I posted a year or two about 3M doing likewise regarding a loop giving way on one of their 160 grain sink tips. One of their reps saw a post of mine on-line about the broken loop and contacted me. They then sent me 2 replacement tips.

I believe they (3M) are a good company especially in the customer service area.

Ard
__________________
Anywhere can be the land of great expectations, broken dreams, or paradise found, it's all up to you.

Life On The Line - Alaska Fishing with Ard

The Alaska Fishing & Outdoors Blog;
Reply With Quote
  #3 (permalink)  
Old 01-17-2012, 02:07 PM
Jimmie's Avatar
Senior Member
 
Join Date: Nov 2008
Location: Upper Mojave Desert
Posts: 1,796
Jimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant futureJimmie has a brilliant future
Default Re: Praise for Ross Customer Service

Like hearing stories like that Cliff. Glad I have a Ross.
Reply With Quote
  #4 (permalink)  
Old 01-18-2012, 12:01 AM
Senior Member
 
Join Date: Aug 2009
Location: So Cal
Posts: 202
auntrout will become famous soon enough
Default Re: Praise for Ross Customer Service

I second that. I also have a Colorado 2; its good to know if I have a problem Ross will have my back.
Reply With Quote
  #5 (permalink)  
Old 01-18-2012, 05:46 AM
Pocono's Avatar
Senior Member
 
Join Date: Dec 2007
Location: Merrimac, MA
Posts: 3,997
Pocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond reputePocono has a reputation beyond repute
Default Re: Praise for Ross Customer Service

Thanks Cliff; that's great to hear.

I've dealt with 3M as a Corporation and they are, in my book, top shelf. Great people orientation and a "can do" attitude. Hard to beat the Midwestern approach when it's fired up and working well.

I have a similar story about Hardy NA.

I had a small Bougle reel that had reel seat ears that were too thick to accommodate the slide bands on one of my favorite 3 wts. I called Hardy, talked to one of the US reps, he said send us the reel and we'll check out the ears. Turns out, they checked it against the rod that I was talking about; a Tom Morgan 7'9" graphite 3 wt, agreed that the ears were too think, milled them down to a perfect fit and sent the reel back to me. Took about 2 weeks for the whole process. Total bill.........FREE........with a note that said "thanks for using Hardy reels, enjoy fishing your 3 wt".

Pocono
Reply With Quote
  #6 (permalink)  
Old 01-18-2012, 09:41 AM
mcnerney's Avatar
Administrator
 
Join Date: Mar 2008
Location: Pinedale, WY
Posts: 12,766
Blog Entries: 36
mcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond repute
Default Re: Praise for Ross Customer Service

Cliff: That is really good news, I to was wondering how the Ross customer service would evolve after they were absorbed by 3M! Sounds like nothing negative has changed, they still are providing outstanding customer service!
__________________
Larry

Reply With Quote
  #7 (permalink)  
Old 01-18-2012, 01:13 PM
jaybo41's Avatar
Senior Member
 
Join Date: Aug 2010
Location: On a trout stream/Suburban Pittsburgh
Posts: 2,520
Blog Entries: 1
jaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond repute
Default Re: Praise for Ross Customer Service

Quote:
Originally Posted by mcnerney View Post
Cliff: That is really good news, I to was wondering how the Ross customer service would evolve after they were absorbed by 3M! Sounds like nothing negative has changed, they still are providing outstanding customer service!

Me too Larry. While I only own one Ross, I have been a bit concerned how the 3M acquisition would play out on the stellar CS that I have heard of when folks talk about Ross.

Great to hear BigCliff, thanks for the feedback
__________________
~*~Leave only your footprints~*~
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Cortland Customer Service. jpbfly General Discussion 11 03-25-2014 10:49 PM
Ross Reel's EXCELLENT customer service.... maccadon3000 General Discussion 7 04-21-2012 10:30 AM
Customer Service.... raindogt General Discussion 21 10-15-2011 07:40 AM
Excellent TFO Customer Service nerka Fly Rods 3 05-31-2011 08:01 AM
Galvan Customer Service! mcnerney General Discussion 5 04-13-2011 05:52 PM













All times are GMT -5. The time now is 02:47 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0
2005-2014 The North American Fly Fishing Forum. All rights reserved.