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Old 09-18-2013, 01:43 PM
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Default Again!!!! what a great company, whom i call friends!!!

so i have been sick for a few weeks. my immune system got knocked down and i was in and out of the doc a few times with bronchitis and pnuemonia. well during that time i ran out of gov. time off and i went into a no-pay situation! the company tried doing paperwork to fix it since i had medical proof that i was very sick but to no avail. so as you can imagine this is tough for anyone but try a young family, that the husband is the main provider, wife is a one night a week nurse, and 2 lil boys it strained us so i remembered that i had an order for a new ALLEN Alpha 3, with the patented new drag. Justin, the owner, was waiting on the new models to get in so i talked to him and explained what was going on and i needed a refund. he said" no worries, i'll send the refund but i'm still sending the reel". WOW!! talk about awesome customer service and this is only 1 of dozens of stories i could talk about. Allen Flyfishing is the real deal. they are all great guys and will do everything in their power to help! check them out if you never have!

btw- im not paid to say any of this...im just an allen fan that has hit a rough spot and tryiing to keep my head above water
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Old 09-18-2013, 01:46 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

It is great to be treated more like a friend than a customer. I see Allen making tons of long-lasting relationships with people that will use their products as long as they are around.
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Old 09-18-2013, 01:59 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

Absolutely! i'll be one for sure!!
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Old 09-18-2013, 02:06 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

WOW!! Above and beyond! Allen again shows why it's becoming so respected in the industry! With all the negative things we hear this is a breath of fresh air! Hope you get back on your feet soon !
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Old 09-18-2013, 02:26 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

Thanks! this kind act in itself was a great boost for me! i hope i can return the favor someday!!
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Old 09-18-2013, 07:30 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

Good look getting back on your feet, man! Sorry to hear about the situation leading up to it, but great to see Allen doing something great for you!
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Old 09-18-2013, 09:41 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

thanks! things will get better but its great to know theres great people in this world that are kind and generous!!
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Old 09-18-2013, 09:46 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

Wow, that is quite the story, I'm really impressed with what Allen Fly Fishing is turning out, hard to beat customer service like that! Kudos to Justin and his crew! Best of luck getting back on your feet.

Larry
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Old 09-18-2013, 09:56 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

sounds like more allen customer service at it's best
i've had many interactions with justin, and he always makes
whatever is wrong, right.
simply said- a startup company in a cutthroat industry
doing the right things to make their name in our sport.
bravo justin and crew

casey
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Old 09-18-2013, 10:05 PM
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Default Re: Again!!!! what a great company, whom i call friends!!!

One word,,,,IMPRESSIVE.

Mike
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