I'll try to be a calming influence here and I hope you'll at least think about this. There is no doubt that I am not always perfect, sometimes I can be blunt and get under another persons skin pretty tight, but I don't really try. Most of us don't consciously do that to anyone.
I have been many things in life, professions that is, and one thing I have learned in the entrepreneurial world where I have existed since 1988 when I quit my job after 15.5 years is that....................... When people like you, they will help you.
I could go on at great length writing about how I have achieved many things, not because I had great wealth, not because of my political or business connections, but because I got people to like me. When someone you need help from does not see you as a threat, but as someone who is simply seeking some sort of relief, that they may be able to provide, generally 'they' will be helpful to you.
So if I were you, when I call, I wouldn't open up with what the call is really about. I would make sure I got connected to 'A Somebody' first! Then once having navigated that channel I would make a little pleasant small talk with that 'somebody' about how many of their products you own and how much you like them etc.
Do you see where I'm going here everyone? If a company is behind the Eight ball on a project and delivery of same they already know, they don't need another distraught consumer to tell them about it. They need to hear that things are cool.....however you have a question......
You may be amazed at how many people have done me favors because they decided that I was not a threat, that I was cool, I kid you not. From The guy at the top of the pile to the guys shoveling the muck at the very bottom, I have had cooperation and made long term friends by not opening an exchange with my fist.
And that's what Ard thinks about those late reels. Look at the bright side, you have other reels right? So it's all good, if anything make a friend there so if you're ever in town you'll get a personal tour of their facility; might as well because you may even get the reel just a day sooner than the guy who blows his top and cusses them out