The North American Fly Fishing Forum


Go Back   The North American Fly Fishing Forum > Tackle Talk > Fly Reels

Fly Reels Post any comments or questions regarding fly reels...

Like Tree8Likes
  • 6 Post By cochise
  • 2 Post By audax

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 04-01-2014, 02:42 PM
Senior Member
 
Join Date: Dec 2010
Location: Idaho/Florida
Posts: 870
cochise has much to be proud ofcochise has much to be proud ofcochise has much to be proud ofcochise has much to be proud ofcochise has much to be proud ofcochise has much to be proud ofcochise has much to be proud ofcochise has much to be proud ofcochise has much to be proud ofcochise has much to be proud of
Default Loomis reel service report

I sent in my Adventurer 3 by Loomis for repair. I broke the reel, totally my fault and it was careless, I called and told them and they said they do not make the reel any longer but said they would try to repair it for me if I sent it in.

I mailed it priority on 3/18, today it showed up via UPS to my door, no charge and in perfect working order.

This is not an April Fools joke.

That's twice in two months they have treated me either fairly or more than fairly.
imxer, fyshstykr, mcnerney and 3 others like this.
Reply With Quote
  #2 (permalink)  
Old 04-01-2014, 03:21 PM
jaybo41's Avatar
Senior Member
 
Join Date: Aug 2010
Location: On a trout stream/Suburban Pittsburgh
Posts: 2,555
Blog Entries: 1
jaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond reputejaybo41 has a reputation beyond repute
Thumbs up Re: Loomis reel service report

That's awesome they were able to fix it for you. I can't say I'm surprised they treated you right. While I don't own any Loomis rods/reels, I can't seem to recall anyone who's had bad Customer Service from them. My best bud has had nothing but raving reviews about their level of service.
__________________
~*~Leave only your footprints~*~
Reply With Quote
  #3 (permalink)  
Old 04-01-2014, 03:44 PM
mcnerney's Avatar
Administrator
 
Join Date: Mar 2008
Location: Pinedale, WY
Posts: 13,073
Blog Entries: 47
mcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond reputemcnerney has a reputation beyond repute
Default Re: Loomis reel service report

It's always great to hear of companies standing behind their products like that. A few years back I purchased a Galvan OB-5 reel off Ebay and abobut six months later started having drag issues, so I called Galvan and explained that I had purchased the reel second hand and would like to get it repaired and had no problem paying for the repairs. They told me they no longer made that reel, but send it in and they would see what they could do. Turned out they repaired it and sent it back no charge. I called and thank them but told them I had expected to pay for the repairs, but they insisted that is the way they do business. Since then I have bought two new Galvan T-6 reels..........you have to love companies like that!

Larry
__________________
Larry

Reply With Quote
  #4 (permalink)  
Old 04-01-2014, 04:33 PM
Member
 
Join Date: Aug 2012
Posts: 90
audax will become famous soon enoughaudax will become famous soon enough
Default Re: Loomis reel service report

Thanks for relaying your positive experience. Given the circumstances, I don't think you could have asked for a better outcome.

In other lands, Shimano sells this reel as the Ultegra model (a name shared with mid-upper range cycling components). I don't doubt that Shimano manufactured these reels in one of their Asian factories and branded it under Loomis for the North American market.
rockthief and shimloom like this.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
G.Loomis Expands ‘Xpeditor’ Service Editor News & articles for discussion 1 03-31-2014 02:54 PM
Southbend model a / 1160 automatic fly fishing reel - needs service Ebay Canada Fly Reels for Sale 0 07-06-2012 05:30 PM
Southbend model a / 1160 automatic fly fishing reel - needs service Ebay Canada Fly Reels for Sale 0 06-24-2012 08:40 PM
Rare ABU Garcia Ambassadeur 156 fly fishing reel with service manual Ebay USA Fly Reels for Sale 0 06-16-2012 07:40 AM
Loon Lochsa 5/6 reel and excellent customer service digger0040 Fly Reels 0 12-14-2010 04:29 PM













All times are GMT -5. The time now is 10:58 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0
2005-2014 The North American Fly Fishing Forum. All rights reserved.