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-   -   Giving Batson some props... (http://www.theflyfishingforum.com/forums/fly-rod-building/129374-giving-batson-some-props.html)

HuronRiverDan 04-22-2011 08:17 PM

Giving Batson some props...
 
I recently had an unfortunate accident, some folks would say dumb mistake ...:D ; with the switch rod I built last year. I called Batson to see if it would be possible to get a replacement section. John in customer service listened as I told him what happened and told me to send the rod in so they could get me a suitable replacement. When I got home from work yesterday I had an E-Mail waiting for me from John telling me they had a replacement section and thanking me for being honest with them about what happened to my rod. Total cost for me was $20.00, needless to say I was a very happy camper. Thanks John and Batson, you just sold me and a number of my friends on doing business with you in the future.

Dan

mcnerney 04-23-2011 12:29 AM

Re: Giving Batson some props...
 
Dan: Great to hear that they will stand by their product like that, that says a lot about the direction they want to take with their customer service!

Larry

mdraft1 11-05-2011 05:03 PM

Re: Giving Batson some props...
 
My last three builds have been with Batson RX8 blanks and I could not be happier. For any customer service issues, nothing beats working with a small family business.

imxer 11-06-2011 12:33 PM

Re: Giving Batson some props...
 
Hi Dan

The old adage "Honesty is the best policy" still applies. Good on ya! :)

Paul

gatortransplant 11-06-2011 08:06 PM

Re: Giving Batson some props...
 
Looks like I'm going with Batson for my build then!

rrarods 11-21-2011 11:12 PM

I have always had good luck with barding and have built many of their rods over the last few years!

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