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Old 04-10-2012, 07:52 AM
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Default Orvis Service Kudos

I had an Orvis Silver Label TL 9ft, 8wt. A very nice rod that I bought back around 2000. A buddy and I were out practice casting for an up-coming trip at a local soccer field. I had dis assembled the rod and laid the pieces on my tailgate while began putting the pieces in the rod bag. I stepped away for a minute, and my buddy, not seeing the pieces lying on the dark Rhino Liner coated tailgate slammed it shut. three sections got pinched, and broken.

I called Orvis and if they could have been nicer I don not know how! They offered several options to me, and I chose the offer of upgrading to the Helios rod for a total of $325, and it came in less than a week to my door. The 8wt rod retails for $825. It is an awesome rod! Lighter than I could believe possible, even lighter than my BVK. My hat is off to those people at Orvis, they know what customer service is all about!
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Old 04-10-2012, 10:38 AM
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Default Re: Orvis Service Kudos

You are preaching to the choir here Homer, I have one of the Silver Lable from the introduction year that I hope never breaks. It's a 9X9 and has been part of the team for a long tome. It's comforting to know that if something bad happened to it I'm covered. Mine is a 2 piece but essentially the same rod you had.
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Old 04-10-2012, 11:08 AM
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Thumbs up Re: Orvis Service Kudos

Even on UK based boards Orvis gets:

Can't recall ever seeing their name where someone wasn't praising them to the heavens.
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Old 04-10-2012, 10:25 PM
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Default Re: Orvis Service Kudos

Orvis has always been great to deal with. My latest, I wanted a new superfine touch but couldn't get past the gold hardware. The rod shop there is making me one with silver hardware. I can't wait!
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Old 04-19-2012, 08:30 AM
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Default Re: Orvis Service Kudos

Fantastic service even here in the UK (where customer service can leave a bit to be desired!!)
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Old 04-19-2012, 08:41 AM
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Default Re: Orvis Service Kudos

Been their customer for 36yrs and have had great service the entire time!! All I can say on that!!
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Old 04-19-2012, 12:47 PM
 
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Default Re: Orvis Service Kudos

Quote:
Originally Posted by fishiowa View Post
Orvis has always been great to deal with. My latest, I wanted a new superfine touch but couldn't get past the gold hardware. The rod shop there is making me one with silver hardware. I can't wait!
Who do you contact at Orvis to have a rod made that way? I am looking at purchasing another super fine and i don't particulary care for the gold hardware eithr
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Old 04-19-2012, 10:34 PM
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Default Re: Orvis Service Kudos

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Originally Posted by shrek82 View Post
Who do you contact at Orvis to have a rod made that way? I am looking at purchasing another super fine and i don't particulary care for the gold hardware eithr
I just contacted customer service and explained what I wanted. They talked to their rod shop and they agreed to do it. A few e-mails and a phone call to wrap it all up. They were great to work with and made it easy.
Rich
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