05-24-2013, 10:43 PM
Re: Allen & Co. Alpha WOW!!!
I have two Allen reels, and am not that impressed to be honest.
I have a 5/6 Trout that is alright for it's price. The drag like to "skip" when the reel is wet. Not sure if you guys know what I mean, but even when the drag is tight, after getting it wet, it almost free-spins when a fish makes a hard run. So I've got to palm it alot. Other than that, retrieve is smooth, and the reel looks nice.
I picked up an Alpha II as well. Nice looking reel because of the blue color. While it was in the case, it took a 1.5 foot drop onto some rocks while loading it into the car. Wasn't really much of a drop, just a tumble. It was in the case so I didn't think anything of it.
I got home and found the spool was bent so bad it rubbed when spun and was unfishable and the anodizing was chipped off in a few spots on the spool. From such a small tumble while in the case?? A case of sub-par aluminum and anodizing. My Ross has been dropped on quite a few rocks and boulders from taking spills, and it still runs completely true and the anodizing is still perfect... I didn't get much help from Justin. Wanted a refund for the reel but he refused. Even though I wasn't happy with the quality of the reel overall, I guess he doesn't offer refunds when customers arent happy with everything about the product. Wanted me to pay money to send in the reel so he could "fix" it. I gave up after a week of exchanging emails and chalked up my loss. I bent the spool back myself enough to where it doesn't rub, but in terms of buying anything else from his company, I'll pass. Both the reels are sitting in the closet, and I'm looking for someone to "gift" them to.
Also have a fly box with plastic compartments from them that I had to throw away because all the pins holding the compartments together fell out in the first week. Lost countless flies because of it. Oh, and I bought a batch of bad hooks from him. They all had deformed hook bends. They were all pinched by something, so when they bent they just snapped like a twig. I sent him an email, he refused to send another package until I sent him all of the hooks back, really??? I offered to send pictures of the hooks, and he was of no help.
There is my rant about the company. Overall totally dissatisfied with the customer service. Has lost my future purchased, and that of friends I could have recommended them to.
Oh, and I entered reviews on everything I bought from there. None of them got accepted even though they were all true. The two reels, fly box, hooks....the only one that got accepted was the "first impression 5/5" I sent in for the trout reel which was before I had even fished it.... Ha, what a joke! Talk about selective reviews on the website. I can only wonder how many neutral or bad reviews they haven't put up on the website.