I know this is probably more apt to go into the 'other gear' forum, but this one see's more traffic and I feel this 'atta boy' needs to be voiced.
I have an Ocean Kayak Trident 11 kayak. It is an '09 model-- well outside of warranty. It see's a ton of use, and while I take care of it, it has been put through it's paces.
I had one of the side handles break on me. I sent an email to customer care at OK.... Stating that the handle has broken, the boat is an 09 model, and that I was looking for guidance and advise on repairing the handle(s).
This is what was sent back to me:
"Thank you for the email. Handles and other accessories that come with our kayaks typically have a 90 day warranty on them. If you’d like, please send me your mailing address and contact telephone, and the serial number of your kayak and I’d be more than happy to stick some replacements in the mail for you at no charge. Thank you."
Kudos to Jonathan at Ocean Kayak.
I am well aware that the 2 handles likely cost OK a few bux to make, and would only cost me ~ 30.00 to buy the pair, but I must say OK has a customer with me for life.
I hope if anyone is in the market for a kayak that they take this to heart, and give OK a close look. The boats are fantastic, the price is competitive (maybe a little to the steep side), and the company is fantastic!!!
Sorry for the long winded-ness, I am just absolutely impressed and wanted to share with you all.