Quite some time back I posted a thread asking for recommendations for a new jacket. I appreciate all of the response that came on the topic but when shopping I had trepidations. When I reached the 200 dollar price point I was ill impressed with some of the offerings. The 400 and up jackets seemed well made, rugged, and were the obvious choice but I could not escape the fact that the 200 dollar line seemed so cheesy. I felt I was being played.
In response to this I did what I always do, I kept using the old Filson, yep, slapped a fresh coat of wax on it and went fishing. Finally both draw strings had broken out of it, the sleeves were becoming thin at the wear points and had a few tears in them, not to mention the hems fraying all around. You could say it was getting bad. Rather than wax again for fall I went to the closet and pulled out a vintage Lewis Creek jacket that had not been used since having been refurbished by the company back in the 97 - 98 time span. Yes another old wax cotton jacket, I boxed up the Filson along with my Shelter Cloth strap vest by the same manufacturer and sent them back for re coating and in the case of the jacket, repairs and waterproofing.
One day I got a call from the fine folks at Filson. I was told that the re waterproofing of my vest pack would cost 50 dollars but that the jacket was (in their opinion) shot. I told the lady that I really liked it and thought it still worked pretty well. I told her that if they could just patch it up I would be happy for the effort. She told me that Filson did not want me to have a jacket that worked "pretty well"
they wanted me to have a jacket that worked "really well"
and that to that extent they were sending me a new jacket to replace the one I had sent for repair at no cost to me! I don't know when I bought either of those jackets. The Lewis Creek was first and when I sent it in for repair I bought the Filson to use while the other was away from home. I do know that these events did not occur in this century.
The end of the story is that I had bought a Redington jacket to see if it would keep me dry in the often rainy weather here but have only worn it one time. I kept wearing that old Filson & then the old Lewis Creek. I have a hard time getting used to new stuff I guess
This past Monday was the big day, at the post office there was a package for me and inside was a Brand New Filson Wading jacket!
Although some may eschew the wax cotton technology of the years gone by I just love those things and I had to share this tale of customer service that in my view goes way above and beyond anything I had ever expected.
Never hesitate to buy from the CC Filson Company, they stand behind their products like no other clothing company I have ever had experience with. I own many of their products and have always been happy with everything that I got from them.