02-16-2013, 08:04 PM
Re: Please read this;
Originally Posted by Hardyreels
No worries Nick,
Through the years we have seen what seemed like a simple matter of dissatisfaction with a product or seller turn into an almost obsessed and continual bashing of same. My intention in the above post was to nip things in the bud.
Last year I experienced an unbelievable mix up with a tackle manufacturer that resulted in months of confusion and sent me off on a trip in May of 2012 without an essential piece of gear. The mix up (for lack of a better description) began on February 26 and had not yet been resolved by mid May!
What I did not do was post about it at all. I did discuss via PM's the problem with a couple members but refrained from publicizing my issue. The end result; the company made things right and provided me with $440.00 worth of bonus / free, equipment for my having been so patient with them.
I also ended up with a good relationship with the director of customer services with this Montana based company and I expect one day this person will come here to go fishing with me. As I said it took a little over 3 months to clear up the deal but I stayed with it and through tempered diplomacy I ended up better than when I had began.
I have had a number of the most well known tackle manufactures in America & the UK make good on all sorts of problems I've had over the years with products. What I did on every occasion was to cover every protocol as I worked my way to settling the issues. I doubt very much that had I taken the position of town crier and did my best to gain satisfaction by defaming the people in question that I would have been successful.
This post is not directed at anyone in particular but is simply a brief overview of my own experiences.
And mine. The few 'odd off's' over 70 years (well, buying gear, lets make that 60) I can only think of one time where I didn't end up as a "Happy Camper."
Fly lines? I've had a few that were 'Say Whats,' read that a manufacturing error. I'll use RIO as an example. Simple phone call to Simon and 'SEND THAT TO ME, I'VE ....' Replacement line was in the mail to me within a couple of days. They didn't wait for my package, they just sent me a new line.
End game of all this is you make 10,000 lines per year (of what-ever stripe or colour) 'some' have to be clinkers. They (ruff guess here only) were replaced within days. Did it 'inconvenience' me? A bit, but if your life is so short cut that a few days of 'inconvenience' brings you to your knees, you have a problem, a real problem.
And it isn't a bit of fishing tackle.
Just my .02
"“Reputation is what the world thinks a man is; character is what he really is.”