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Old 06-14-2013, 03:11 PM
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Default Shout Out to Dan Bailey and Great Customer Service

Several years ago I received a pair of Dan Bailey EZ Zip Guide Waders as a gift from my good friend LaMoyne Hyde of Hyde Driftboats. After several years of use they began leaking in the crotch area so I decided to send them back for repair if possible.

Within two days of my sending the package UPS to Dan Bailey in Montana I received an e-mail acknowledging they had indeed received my waders. Three days later I received another e-mail stating that they had just shipped a new pair to me under warranty, and yesterday I received my new waders in the mail!

Thanks Dan Bailey for outstanding customer service and exceeding this customer's expectations on all fronts.

Kelly
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Old 06-14-2013, 04:30 PM
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Default Re: Shout Out to Dan Bailey and Great Customer Service

Kelly: Wow, that is superb customer service, especially knowing how many days a year you fly fish! Kudos to Dan Bailey!!!!!
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Old 06-14-2013, 08:57 PM
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Default Re: Shout Out to Dan Bailey and Great Customer Service

Gotta love great customer service Kelly. Glad to hear they took care of you. Thanks for posting this, it's always great to have posts like this as it helps make people aware of other good products out there. I know my local shop loves DB waders.
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Old 06-14-2013, 09:18 PM
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Default Re: Shout Out to Dan Bailey and Great Customer Service

No idea how many years I've worn DB's only one (right out of the box) 'failure.' Called them and 'here's what's happened.' Being I'd purchased them 'there' a week before it was a 'just toss them in the garbage and we'll send a new set out today.'

Had them in hand three days later .... that set of chest highs is close to 10 years old and going strong.

Fred
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Old 06-15-2013, 05:41 AM
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Default Re: Shout Out to Dan Bailey and Great Customer Service

Plus one for Dan Bailey's customer service. I wore a pair hard for 3 years, they began to leak, I shipped them to DB and received a new pair a week later.
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