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Old 03-07-2008, 02:58 PM
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Default The Full Creel - A BIG thumbs up!

I wasn't sure where to post this, but I felt it needed posting. I ordered a TFO NXT outfit from The Full Creel on in mid February, and was told it would arrive in 2-5 days. A little better than a week went by, and I still hadn't received it. I emailed, and was told it would be here "very soon". After another week or so, I began to get a little concerned so I called them by phone. I spoke to a man named Steve, who promised to get to the bottom of it and call me back quickly with an answer. About five minutes later, he called to tell me that they were out of stock, and had ordered it to be shipped direct from the manufacturer. The manufacturer, as it turns out was out of them also, but never informed the shop. Steve was VERY polite, and apologized for my inconvenience. Anyway, long story short he gave me a free upgrade to a St. Croix rod fitted with a ***** Creek aluminum reel loaded with line, backing, leader and a hard case. He promised it would ship that day and that he would email me a UPS tracking number as well. Sure enough about three days later it was on my doorstep Heck, he even listened to my inane ramblings about bass fishing on the phone. I recommend that everyone give these people a try- you won't be disappointed. NRA
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Old 03-07-2008, 03:07 PM
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Default Re: The Full Creel - A BIG thumbs up!

Hi nralover,

Thanks for your report and thanks for supporting NAFFF. The Full Creel does do a very good and every purchase helps support this Forum.

Frank
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Old 03-10-2008, 07:56 PM
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Thumbs down Re: The Full Creel - A BIG thumbs up!

Quote:
Originally Posted by nralover View Post
I wasn't sure where to post this, but I felt it needed posting. I ordered a TFO NXT outfit from The Full Creel on in mid February, and was told it would arrive in 2-5 days. A little better than a week went by, and I still hadn't received it. I emailed, and was told it would be here "very soon". After another week or so, I began to get a little concerned so I called them by phone. I spoke to a man named Steve, who promised to get to the bottom of it and call me back quickly with an answer. About five minutes later, he called to tell me that they were out of stock, and had ordered it to be shipped direct from the manufacturer. The manufacturer, as it turns out was out of them also, but never informed the shop. Steve was VERY polite, and apologized for my inconvenience. Anyway, long story short he gave me a free upgrade to a St. Croix rod fitted with a ***** Creek aluminum reel loaded with line, backing, leader and a hard case. He promised it would ship that day and that he would email me a UPS tracking number as well. Sure enough about three days later it was on my doorstep Heck, he even listened to my inane ramblings about bass fishing on the phone. I recommend that everyone give these people a try- you won't be disappointed. NRA
I wish I could give it a thumbs up but I'm still waiting for 1/2 of the order I placed and paid for on 2/18. Unfortunatly, with this kind of shipping time frame I don't think I would place another order.
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