12-09-2015, 06:31 PM
Up date on getting parts from Hardy.... Read this
Some may remember a thread I started on needing parts for a Hardy UL DD reel....
I was having trouble trying to find a contact # for them and several here made suggestions..... Well, pszy22 came up with a number in SC which I called.
NOW, HEAR THIS:
I called the number and talked to a delightful young lady who took my info including what I needed and said it would be sent to the service dept. (I am holding my breath here) Next day I get an email from Pure Fishing in Spirit Lake, Iowa from a person named Sonny telling me my order and info are in house and being taken care of.
Yesterday, I received a priority package which shipped for $5.00 and change with a counterbalance and the screw to hold it in place for no charge.
I think that is pretty good service and I am old an acquainted with a time when service folks bent over backwards to keep their brand name in good stead with customers (might not be quit so now days) but these folks did.
So, there you have it. I will remain a loyal Hardy customer until such time as I am not......
By the way.... the number to Spirit Lake is (712)-336-1520 Might want to file that if you are into Hardy stuff.
Bruce A. Hering
Program Coordinator/Lead Instructor
Game Preserve/Shooting Complex Mgt.
Southeastern Illinois College
Shotgun/Pistol Team Coach
NSCA Level III Instructor