Originally Posted by 870 kid
Will Sage honor the warranty- i'm a bit confused by the wording of the warranty- do you think they'll just slap a guide on the end of it and my 9' rod will now be a 8' 7" rod, and if they do that will it have the same feel? Or is their a chance they'll replace it.
I am very unhappy at my fortune- 1st time on the water and got absolutely crapped on by mother nature and then the beverly hillbilly ATV parade
Any name brand company would return a rod to you that is as good as new. That is awesome service form your fly shop for paying the shipping cost!
As far as warranty's go, I am not a big fan of Sage. They rebuild your rod. If you have a older rod, say a xp, and dont like the z-axis which replaces it, then you would like the warranty.
But my Sage broke at the butt, and it took me over a month to get it back. They will rebuild the whole section. A company in the US, with rods completely made in Korea, for me is tied for first in customer service. Since their high end rods only cost them about $30, they can (and DO) simply send you a new rod if your rod is broken (unless it is a simple fix). TFO will get your rod out to you usually the same day they get it or the next day, for $25. I have even attached a note before saying "could you send me a X weight instead of this weight?" and they have!!
The other company that is tied for first is G-Loomis. They have a program that for $65 (sage's warranty is now $50) you call them up, give them your credit card number, and they 2nd day air out a brand new rod. You then put your broken rod in the box that your new rod comes in and the postage is paid. Since %99 of fly shops wont pay the cost to send your rod back, and charge $10 - $15 to do this, you figure that the G-Loomis warranty is only $0 to $5 more than Sage.
Plus Sage is located on a Island, and unless you are in Seattle it will take a heck of a long time to get to them! To get from the Ca/or border to Brisbane Island take about as long as it takes to get to the east coast!! (about 5 days).
So lets assume you 2 day air your rod to Sage, by the time they get it you would have a brand new, shrinkwrapped rod from G-loomis for about the cost of using regular mail. Then you are going to have to wait for Sage to rebuild the entire rod section, which in my case took 15 days for the butt section, plus some additional days of wait because their repair people were working on rods before me, then 5 days (approximately) to get to them and another 5 to get back. From send to receive it was probably a month and a half wait.
Of course for the few that have a older rod that they really love this is a godsend to them. What Sage SHOULD DO is offer you the choice of a rebuild or new rod.