The North American Fly Fishing Forum


Go Back   The North American Fly Fishing Forum > General Fly Fishing Discussion > General Discussion

General Discussion General discussions regarding fly fishing as a whole. Ask questions. Get answers...

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 12-14-2010, 02:06 PM
bjweller's Avatar
Senior Member
 
Join Date: May 2009
Location: Aurora, Colorado
Posts: 127
bjweller has a spectacular aura aboutbjweller has a spectacular aura about
Default Broken rod-Kudos to two companies

Recently I purchased a Scott A3, 9ft, 4wt rod for about $350. I am pretty loyal to Sage and was planning on going with them because I love my Sage FLi 5 wt. The guys at my local fly shop kind of talked me gently into the Scott so I went with that. The third time out it broke on me, snapped about 3 inches from the top while I was casting some very small flies. Needless to say I was pretty miffed.

It has a lifetime warranty which stated that if it broke and I sent it in with $45 they would fix it. But it just didn't seem right to me that I should have to shell out another $45 after having used it three times, and not done anything that I know of to break it (it's not like I ran over it with my car). So I took it back to the shop, Colorado Skies Outfitters in Parker, CO. They told me that, yes, Scott would fix it for the fee, but then told me to leave it with them because they were not ok with this situation either. They said to come back the next day.

When I arrived at the shop the next day, Theo, the owner said that he had called his rep at Scott and they had agreed to waive the $45. In addition, he had already packaged it up for me and addressed it to Scott. He also put his shop's address as the return so that he could "give it a once over" once they sent it back.

So my conlusions are these. I will do all my business with Colorado Skies. They almost acted like it was their responsibility even though they didn't make or break the rod. If you are anywhere in the Denver Metro area I highly recommend these guys, even if it is a slightly longer drive. They are honest, they know their stuff, and their shop is a lot of fun. I also appreciated Scott's willingness to deviate from their "policy," and stand up for their product. Not a lot of company's will do this anymore and although it was only $45, it was $45.
Reply With Quote
  #2 (permalink)  
Old 12-14-2010, 02:08 PM
bjweller's Avatar
Senior Member
 
Join Date: May 2009
Location: Aurora, Colorado
Posts: 127
bjweller has a spectacular aura aboutbjweller has a spectacular aura about
Default Broken Rod--Kudos to two companies

I posted this under tackle talk already, but I wanted to put it here too to get the word out. Incidentally, I have no official affilation with Scott or Colorado Skies. Just thought I would share how they treated me.

Recently I purchased a Scott A3, 9ft, 4wt rod for about $350. I am pretty loyal to Sage and was planning on going with them because I love my Sage FLi 5 wt. The guys at my local fly shop kind of talked me gently into the Scott so I went with that. The third time out it broke on me, snapped about 3 inches from the top while I was casting some very small flies. Needless to say I was pretty miffed.

It has a lifetime warranty which stated that if it broke and I sent it in with $45 they would fix it. But it just didn't seem right to me that I should have to shell out another $45 after having used it three times, and not done anything that I know of to break it (it's not like I ran over it with my car). So I took it back to the shop, Colorado Skies Outfitters in Parker, CO. They told me that, yes, Scott would fix it for the fee, but then told me to leave it with them because they were not ok with this situation either. They said to come back the next day.

When I arrived at the shop the next day, Theo, the owner said that he had called his rep at Scott and they had agreed to waive the $45. In addition, he had already packaged it up for me and addressed it to Scott. He also put his shop's address as the return so that he could "give it a once over" once they sent it back.

So my conlusions are these. I will do all my business with Colorado Skies. They almost acted like it was their responsibility even though they didn't make or break the rod. If you are anywhere in the Denver Metro area I highly recommend these guys, even if it is a slightly longer drive. They are honest, they know their stuff, and their shop is a lot of fun. I also appreciated Scott's willingness to deviate from their "policy," and stand up for their product. Not a lot of company's will do this anymore and although it was only $45, it was $45.
Reply With Quote
  #3 (permalink)  
Old 12-14-2010, 03:12 PM
ant's Avatar
ant ant is offline
Senior Member
 
Join Date: Jun 2009
Location: Berks, PA
Posts: 936
Blog Entries: 1
ant is a splendid one to beholdant is a splendid one to beholdant is a splendid one to beholdant is a splendid one to beholdant is a splendid one to beholdant is a splendid one to beholdant is a splendid one to behold
Default Re: Broken Rod--Kudos to two companies

Kudos to those guys, glad to hear things worked out. It's good to hear that there are still some stand-up companies out there that still remember that it's the customer that pays their bills.
__________________
Anthony Laurence
www.anthonylaurence.net
Web Developement and Design
FlyFishinado - My Fly Fishing Blog
Reply With Quote
  #4 (permalink)  
Old 12-14-2010, 04:46 PM
Frank Whiton's Avatar
Administrator
 
Join Date: Jan 2007
Location: Central Florida
Posts: 5,301
Frank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond reputeFrank Whiton has a reputation beyond repute
Send a message via Skype™ to Frank Whiton
Default Re: Broken rod-Kudos to two companies

Hi bjweller,

It is always best to try and do business with a local fly shop. Things may be a little higher than from an on-line source but you can't beat their service. It sounds like you have a good shop and I would support them as much as you can.

Frank
__________________
Click the image to open in full size.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Kudos for TFO Customer Support Brewmaster Fly Rods 5 05-30-2010 12:07 AM
Kudos to TFO... AKJay Coldwater Fly Fishing 8 08-29-2009 10:42 PM
It is that time of year again when the various fly fishing companies start sending Fish Bones The Daily Papers 0 01-16-2009 02:41 AM
LL Bean, Kudos and New Double L review GRN Fly Rods 1 02-20-2008 12:22 PM
Broken rode =( pedrim17 Fly Rods 5 07-09-2006 06:06 PM













All times are GMT -5. The time now is 11:25 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0
2005-2014 The North American Fly Fishing Forum. All rights reserved.