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Old 08-25-2011, 08:26 PM
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troutslayer troutslayer is offline
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Join Date: Jul 2007
Location: Western Maryland
Posts: 360
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Default Re: Customer Service....

Always good to hear about the lost art of 'customer service'! I would add kuddos to CVabela's for their fine customer service. Bought a pair of wader boots and within two months the stitching was coming out. Took them back and they shipped another pair. Used them around a month and same thing-stitching coming out. Took them back and got a gift card instead of an exchange with no questions asked. I bought a higher priced pair and am extremely pleased with them. They stand behind what they sell!
"I fish because I love to; because I love the environs where trout are found; because trout do not lie or cheat and cannot be bought or bribed or impressed by power, but respond only to quietude and humility and endless patience...because only in the woods can I find solitude without lonliness..." Robert Traver 1964 (Judge John Voelker)
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