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Old 03-20-2010, 03:40 PM
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stasher1 stasher1 is offline
Join Date: Mar 2010
Location: Lilburn, GA
Posts: 77
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Default Anyone have experience with Redington's customer service?

I picked up my first fly rod a few weeks ago, an 8' 5wt Redington Crosswater (two piece). My line hadn't arrived at that time so I didn't bother to attach my reel until a week or so ago. When I did, I saw that the stripper guide is noticeably crooked. It doesn't appear to effect the function of the rod, but it's the first thing I see when I pick it up. I'll snap a pic of it in a little while and add it to this post.

Now, according to Redington's site I have to pay to ship the rod back to them and pay another $30 for them to ship a replacement rod back to me. That's at least $40 I have to shell out to replace a $60 rod that they screwed up.

Has anybody here dealt with their customer service dept and if so, how strict were they on the $30 shipping?

Or, am I being nitpicky in expecting the guides to be straight?

Click the image to open in full size.

Last edited by stasher1; 03-20-2010 at 04:06 PM.
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