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Old 03-21-2010, 01:01 PM
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Join Date: Mar 2010
Location: Lilburn, GA
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Default Re: Anyone have experience with Redington's customer service?

Originally Posted by MoscaPescador View Post
Bring it back to your retailer anyways. Let it deal with Redington customer service.
I wish I could, but I ordered it online (I know, I know). Whether I ship it back to the vendor or Redington, I still have to ship it. I think Redington should be responsible for replacing the rod (if necessary), since the vendor really didn't do anything wrong. It would've been nice if they had removed the rod from the rod sock and inspected it before shipping, but even then, they might not have noticed the crooked guide without a reel in place.

I'm going to call their CS dept tomorrow and see what they have to say about it. I'm prepared to eat the shipping to send them the rod, I just don't feel I should have to pay $30 for shipping a replacement rod.

I'm in the market for a 8wt fly rod for bass, and the way their CS handles the situation will definitely help me decide which one to buy.
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