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  1. #1
    Join Date
    Feb 2005
    Location
    South Texas
    Posts
    4,313

    Default Praise for Ross Customer Service

    Last time I fished my 10yr old Colorado 2, a spring on the pawl gave up and it was intermittently going into freewheel.

    I emailed Ross about it, and they're sending both a replacement light and heavy spring to my house, at no charge.

    Its good to see Ross's small company feel continuing, even after 3M has acquired them. I'm even more of a Ross Reels fan than I already was.

    Edit- Ross/3M sent TWO of each spring, as well as a spare plate and screw!

    Ross, thanks for being awesome!
    http://sphotos.ak.fbcdn.net/hphotos-..._1276302_n.jpg

    I'd rather hunt fish than bait deer any day.

  2. #2
    Join Date
    Oct 2007
    Location
    Wasilla / Skwentna, Alaska
    Posts
    15,507
    Blog Entries
    113

    Default Re: Praise for Ross Customer Service

    That's good to hear Cliff, I posted a year or two about 3M doing likewise regarding a loop giving way on one of their 160 grain sink tips. One of their reps saw a post of mine on-line about the broken loop and contacted me. They then sent me 2 replacement tips.

    I believe they (3M) are a good company especially in the customer service area.

    Ard

    Anywhere can be the land of great expectations, broken dreams, or paradise found, it's all up to you.

    Life On The Line - Alaska Fishing with Ard
    Ard's Forum blog, Alaska Outdoors

  3. #3
    Join Date
    Nov 2008
    Location
    Upper Mojave Desert
    Posts
    1,823

    Default Re: Praise for Ross Customer Service

    Like hearing stories like that Cliff. Glad I have a Ross.

  4. #4

    Default Re: Praise for Ross Customer Service

    I second that. I also have a Colorado 2; its good to know if I have a problem Ross will have my back.

  5. #5
    Join Date
    Dec 2007
    Location
    Merrimac, MA
    Posts
    4,006

    Default Re: Praise for Ross Customer Service

    Thanks Cliff; that's great to hear.

    I've dealt with 3M as a Corporation and they are, in my book, top shelf. Great people orientation and a "can do" attitude. Hard to beat the Midwestern approach when it's fired up and working well.

    I have a similar story about Hardy NA.

    I had a small Bougle reel that had reel seat ears that were too thick to accommodate the slide bands on one of my favorite 3 wts. I called Hardy, talked to one of the US reps, he said send us the reel and we'll check out the ears. Turns out, they checked it against the rod that I was talking about; a Tom Morgan 7'9" graphite 3 wt, agreed that the ears were too think, milled them down to a perfect fit and sent the reel back to me. Took about 2 weeks for the whole process. Total bill.........FREE........with a note that said "thanks for using Hardy reels, enjoy fishing your 3 wt".

    Pocono

  6. #6
    Join Date
    Mar 2008
    Location
    Pinedale, WY
    Posts
    19,011
    Blog Entries
    50

    Default Re: Praise for Ross Customer Service

    Cliff: That is really good news, I to was wondering how the Ross customer service would evolve after they were absorbed by 3M! Sounds like nothing negative has changed, they still are providing outstanding customer service!
    Larry


  7. #7
    Join Date
    Aug 2010
    Location
    On a trout stream/Suburban Pittsburgh
    Posts
    3,358
    Blog Entries
    1

    Default Re: Praise for Ross Customer Service

    Quote Originally Posted by mcnerney View Post
    Cliff: That is really good news, I to was wondering how the Ross customer service would evolve after they were absorbed by 3M! Sounds like nothing negative has changed, they still are providing outstanding customer service!

    Me too Larry. While I only own one Ross, I have been a bit concerned how the 3M acquisition would play out on the stellar CS that I have heard of when folks talk about Ross.

    Great to hear BigCliff, thanks for the feedback
    ~*~Leave only your footprints~*~

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