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  1. #1
    Join Date
    Aug 2012
    Location
    North Alabama
    Posts
    470

    Default Again!!!! what a great company, whom i call friends!!!

    so i have been sick for a few weeks. my immune system got knocked down and i was in and out of the doc a few times with bronchitis and pnuemonia. well during that time i ran out of gov. time off and i went into a no-pay situation! the company tried doing paperwork to fix it since i had medical proof that i was very sick but to no avail. so as you can imagine this is tough for anyone but try a young family, that the husband is the main provider, wife is a one night a week nurse, and 2 lil boys it strained us so i remembered that i had an order for a new ALLEN Alpha 3, with the patented new drag. Justin, the owner, was waiting on the new models to get in so i talked to him and explained what was going on and i needed a refund. he said" no worries, i'll send the refund but i'm still sending the reel". WOW!! talk about awesome customer service and this is only 1 of dozens of stories i could talk about. Allen Flyfishing is the real deal. they are all great guys and will do everything in their power to help! check them out if you never have!

    btw- im not paid to say any of this...im just an allen fan that has hit a rough spot and tryiing to keep my head above water

  2. #2
    mridenour Guest

    Default Re: Again!!!! what a great company, whom i call friends!!!

    It is great to be treated more like a friend than a customer. I see Allen making tons of long-lasting relationships with people that will use their products as long as they are around.

  3. #3
    Join Date
    Aug 2012
    Location
    North Alabama
    Posts
    470

    Default Re: Again!!!! what a great company, whom i call friends!!!

    Absolutely! i'll be one for sure!!

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  5. #4
    Join Date
    Jan 2012
    Location
    Pocono Lake , Pennsylvania
    Posts
    3,173

    Default Re: Again!!!! what a great company, whom i call friends!!!

    WOW!! Above and beyond! Allen again shows why it's becoming so respected in the industry! With all the negative things we hear this is a breath of fresh air! Hope you get back on your feet soon !
    "I was born to fish" Lee Wulff
    "There's more B.S. in fly fishing then there is in a Kansas feedlot." Lefty Kreh
    " It ain't over till it's over." Yogi Berra
    "Your not old,you've simply acquired a patina." Swirlchaser

  6. #5
    Join Date
    Aug 2012
    Location
    North Alabama
    Posts
    470

    Default Re: Again!!!! what a great company, whom i call friends!!!

    Thanks! this kind act in itself was a great boost for me! i hope i can return the favor someday!!

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  8. #6
    Join Date
    Jun 2011
    Location
    Buffalo/SRQ FL/Götebörg, Sweden
    Posts
    2,431
    Blog Entries
    4

    Default Re: Again!!!! what a great company, whom i call friends!!!

    Good look getting back on your feet, man! Sorry to hear about the situation leading up to it, but great to see Allen doing something great for you!
    - A.J.

    Working out a way to convince my university to allow me to hold my TA office hours on the nearby creek...

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  10. #7
    Join Date
    Aug 2012
    Location
    North Alabama
    Posts
    470

    Default Re: Again!!!! what a great company, whom i call friends!!!

    thanks! things will get better but its great to know theres great people in this world that are kind and generous!!

  11. #8
    Join Date
    Mar 2008
    Location
    Pinedale, WY
    Posts
    18,874
    Blog Entries
    50

    Default Re: Again!!!! what a great company, whom i call friends!!!

    Wow, that is quite the story, I'm really impressed with what Allen Fly Fishing is turning out, hard to beat customer service like that! Kudos to Justin and his crew! Best of luck getting back on your feet.

    Larry
    Larry


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  13. #9
    Join Date
    Nov 2010
    Location
    sycamore, illinois
    Posts
    4,587
    Blog Entries
    1

    Default Re: Again!!!! what a great company, whom i call friends!!!

    sounds like more allen customer service at it's best
    i've had many interactions with justin, and he always makes
    whatever is wrong, right.
    simply said- a startup company in a cutthroat industry
    doing the right things to make their name in our sport.
    bravo justin and crew

    casey


    ARFE

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  15. #10
    Join Date
    Jun 2012
    Location
    southwest , Virginia
    Posts
    2,034

    Default Re: Again!!!! what a great company, whom i call friends!!!

    One word,,,,IMPRESSIVE.

    Mike
    I find my meal by finding my meal's meal.

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