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  1. #1
    Join Date
    Dec 2010
    Location
    Laramie, WY---Cape Coral, FL
    Posts
    1,956

    Default Loomis reel service report

    I sent in my Adventurer 3 by Loomis for repair. I broke the reel, totally my fault and it was careless, I called and told them and they said they do not make the reel any longer but said they would try to repair it for me if I sent it in.

    I mailed it priority on 3/18, today it showed up via UPS to my door, no charge and in perfect working order.

    This is not an April Fools joke.

    That's twice in two months they have treated me either fairly or more than fairly.

  2. Likes N/A, jaybo41, mcnerney, fyshstykr, kelkay, imxer liked this post
  3. #2
    Join Date
    Aug 2010
    Location
    On a trout stream/Suburban Pittsburgh
    Posts
    3,358
    Blog Entries
    1

    Thumbs up Re: Loomis reel service report

    That's awesome they were able to fix it for you. I can't say I'm surprised they treated you right. While I don't own any Loomis rods/reels, I can't seem to recall anyone who's had bad Customer Service from them. My best bud has had nothing but raving reviews about their level of service.
    ~*~Leave only your footprints~*~

  4. #3
    Join Date
    Mar 2008
    Location
    Pinedale, WY
    Posts
    19,014
    Blog Entries
    50

    Default Re: Loomis reel service report

    It's always great to hear of companies standing behind their products like that. A few years back I purchased a Galvan OB-5 reel off Ebay and abobut six months later started having drag issues, so I called Galvan and explained that I had purchased the reel second hand and would like to get it repaired and had no problem paying for the repairs. They told me they no longer made that reel, but send it in and they would see what they could do. Turned out they repaired it and sent it back no charge. I called and thank them but told them I had expected to pay for the repairs, but they insisted that is the way they do business. Since then I have bought two new Galvan T-6 reels..........you have to love companies like that!

    Larry
    Larry


  5. #4

    Default Re: Loomis reel service report

    Thanks for relaying your positive experience. Given the circumstances, I don't think you could have asked for a better outcome.

    In other lands, Shimano sells this reel as the Ultegra model (a name shared with mid-upper range cycling components). I don't doubt that Shimano manufactured these reels in one of their Asian factories and branded it under Loomis for the North American market.

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