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Thread: Giving Batson some props...

  1. #1
    Join Date
    Apr 2008
    Location
    Monroe, Michigan
    Posts
    2,584

    Default Giving Batson some props...

    I recently had an unfortunate accident, some folks would say dumb mistake ... ; with the switch rod I built last year. I called Batson to see if it would be possible to get a replacement section. John in customer service listened as I told him what happened and told me to send the rod in so they could get me a suitable replacement. When I got home from work yesterday I had an E-Mail waiting for me from John telling me they had a replacement section and thanking me for being honest with them about what happened to my rod. Total cost for me was $20.00, needless to say I was a very happy camper. Thanks John and Batson, you just sold me and a number of my friends on doing business with you in the future.

    Dan

  2. #2
    Join Date
    Mar 2008
    Location
    Pinedale, WY
    Posts
    18,777
    Blog Entries
    50

    Default Re: Giving Batson some props...

    Dan: Great to hear that they will stand by their product like that, that says a lot about the direction they want to take with their customer service!

    Larry
    Larry


  3. #3

    Default Re: Giving Batson some props...

    My last three builds have been with Batson RX8 blanks and I could not be happier. For any customer service issues, nothing beats working with a small family business.

  4. #4
    Join Date
    Jun 2007
    Location
    So Cal - 33.7645° N, 117.7939° W
    Posts
    725

    Thumbs up Re: Giving Batson some props...

    Hi Dan

    The old adage "Honesty is the best policy" still applies. Good on ya!

    Paul

    Nature, Cheaper than Therapy

    LIVE TODAY

  5. #5
    Join Date
    Jun 2011
    Location
    Buffalo/SRQ FL/Götebörg, Sweden
    Posts
    2,431
    Blog Entries
    4

    Default Re: Giving Batson some props...

    Looks like I'm going with Batson for my build then!
    - A.J.

    Working out a way to convince my university to allow me to hold my TA office hours on the nearby creek...

  6. #6

    Default

    I have always had good luck with barding and have built many of their rods over the last few years!

    Sent from my DROIDX using Tapatalk

    Custom Rods You Can Afford to Fish
    www.rollingriveranglers.com

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