Galvan Reels customer service
- Thread starter jujim
- Start date
mcnerney
Administrator
That is awesome customer service!
sweetandsalt
Well-known member
What wore out in the drag that required replacement? And how much use did this reel get per year?
jeep.ster
jeepster
I have a 22 year old OB4 that needs to go in for bearing replacement. The bearing gets rough after several hours on the lake in the toon. As original owner I believe I get a free rebuild. Some other galvans I bought used from ebay I believe have a $50 service fee. Love my galvans.
sweetandsalt
Well-known member
For the record, I have a T6 Torque that has not needed repair. However, I like to learn form others experience too and understand where design weakness may lay. As I wrote in another post this morning, I never trust a reel again that has required repair due to a design or construction flaw.
winstonwt
Well-known member
I'm with sweetandsalt on this one, if any of my reels require service, I could not trust it anymore.I also have a galvan torque t5,abels,ross,hatch,hardy, 3tand ,redington.
sweetandsalt
Well-known member
Gritty and inconstant is the emphasis not free repair/shipping. Did they explain why it had deteriorated?
the trouble I have had with my galvans is when they get wet you have no drag and if you let them air dry without washing the drag won't be smooth , it will be jerky or stick. that aren't sealed drags. I had so much trouble with them that I sold all of them. they work great as long as you don't get them wet.
sweetandsalt
Well-known member
While I have largely gone to sealed drags I am not a maniac about them. I do fish open drag draw-bars at the high end and spring and pawls at the little end. The thing about open drags is they are impervious to water, get them wet and they work and when they dry there is no ill effect...nothing about them is impacted by water which is where they get used. Some reels claim to be sealed but, Nature to Anglers, if you can see the drag elements, it is not sealed. There is a lot to like about the Torque (except in larger sizes where it lacks rigidity) but a redesigned and sealed drag assembly would be a welcome upgrade.
el jefe
Well-known member
I have that happen with Ross, but never Galvan. Of note, I am only fishing freshwater in the lighter line weights.
I have dunked my Galvans (T4&5, and Rush LT 6) without having any subsequent drag ‘stickiness’ Although sealed drags might prove to be a better choice in extreme and prolonged dunking (i.e. saltwater beach fishing for stripers,etc) I’m not fanatical about them. I still love the Galvans, clickers and my non sealed Abels. I know it’s been debated ad nauseum(not going there now) but having a non sealed drag gives me an opportunity to blow a a Sunday afternoon trying to locate roaming pawl springs and reassemble my reel after a thorough DIY clean and grease job 
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sweetandsalt
Well-known member
Once again, Galvan was NOT in attendance at the big Eastern Edison Show. It is a handicap to them and to us their customers or potential costumers that they are absent to interface. Now that Winston owns Bauer, they have returned to the Show impressing me with their new model, SST. An interesting new non-sealed drag reel that I would not have considered until examining and talking about it is Ross's new version Animas.
Tarpon Time
Well-known member
Yes Marco is sending me out a loaner reel to keep me fishing while I send back my t10. That rocks!!!
sweetandsalt
Well-known member
And what went south on your Torque T10? The best form of customer service is...not needing it.
Bigfly
Well-known member
I can trust my Galvan even with repairs.....and no other manufacturer has come close to their customer service.
At close to 300 days a year, after 15 years (4500 days) I think some shop time is OK.
Not a guy who "cares" for my equipment either...I use it hard....Surf casting for Perch, lake fishing for Lahonton's or big Bass, Big river casting/swinging for big bows and browns. Never washed, or lubed.
All my reels are Galvan. 4-10T No screaming click drag for me....rigged for silent running.....with a drag that will stop Walter.
S&S....maybe they don't need more customers......a solid west coast following might be enough.
Since they are made here....by a fishing family.........they might be maxed out in production, and smart enough not to over-extend. That alone would make them different enough to patronize.....and just a quick phone away.
Jim
At close to 300 days a year, after 15 years (4500 days) I think some shop time is OK.
Not a guy who "cares" for my equipment either...I use it hard....Surf casting for Perch, lake fishing for Lahonton's or big Bass, Big river casting/swinging for big bows and browns. Never washed, or lubed.
All my reels are Galvan. 4-10T No screaming click drag for me....rigged for silent running.....with a drag that will stop Walter.
S&S....maybe they don't need more customers......a solid west coast following might be enough.
Since they are made here....by a fishing family.........they might be maxed out in production, and smart enough not to over-extend. That alone would make them different enough to patronize.....and just a quick phone away.
Jim
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angledangle
Well-known member
I just drive over ot the shop.
sweetandsalt
Well-known member
I can't "drive over" to their shop but I do fish a T6 on a 5-weight and I've not had to send it back.
jeep.ster
jeepster
Good idea. There shop is closer to me than any shows put on. I hope they keep their mom and pop biz model and not bother with the marketing gimmicks. 22 years on my galvans.I just drive over ot the shop.