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  1. Default Galvan Reels customer service

    My son sent his 9 year Galvan 4 back for cleaning and drag replacement. The reel was returned in 8 days ,in brand new condition ...NO CHARGE. That's customer service. We'll be buying Galvan in the future. Chet

  2. #2

    Default Re: Galvan Reels customer service

    Galvan reels are beautiful, strong, reliable and offer a great drag with low start up inertia. Spool change out is a breeze. My wife and I love our Galvan Torque reels.

    Sent from my Pixel 2 XL using Tapatalk

  3. Likes mcnerney liked this post
  4. #3
    Join Date
    Mar 2008
    Location
    Pinedale, WY
    Posts
    20,489
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    Default Re: Galvan Reels customer service

    That is awesome customer service!
    Larry


  5. #4

    Default Re: Galvan Reels customer service

    What wore out in the drag that required replacement? And how much use did this reel get per year?

  6. #5
    Join Date
    Jan 2013
    Location
    southern arizona
    Posts
    1,885

    Default Re: Galvan Reels customer service

    I have a 22 year old OB4 that needs to go in for bearing replacement. The bearing gets rough after several hours on the lake in the toon. As original owner I believe I get a free rebuild. Some other galvans I bought used from ebay I believe have a $50 service fee. Love my galvans.
    steve

  7. #6

    Default Re: Galvan Reels customer service

    For the record, I have a T6 Torque that has not needed repair. However, I like to learn form others experience too and understand where design weakness may lay. As I wrote in another post this morning, I never trust a reel again that has required repair due to a design or construction flaw.

  8. Default Re: Galvan Reels customer service

    It was just gritty sometimes and not consistant.It worked not just as new. There was NO CHARGE and FREE RETURN SHIPPING. Now it is like new!

  9. #8
    Join Date
    Mar 2013
    Location
    buena vista,colorado
    Posts
    529

    Default Re: Galvan Reels customer service

    I'm with sweetandsalt on this one, if any of my reels require service, I could not trust it anymore.I also have a galvan torque t5,abels,ross,hatch,hardy, 3tand ,redington.

  10. #9

    Default Re: Galvan Reels customer service

    Gritty and inconstant is the emphasis not free repair/shipping. Did they explain why it had deteriorated?

  11. #10

    Default Re: Galvan Reels customer service

    the trouble I have had with my galvans is when they get wet you have no drag and if you let them air dry without washing the drag won't be smooth , it will be jerky or stick. that aren't sealed drags. I had so much trouble with them that I sold all of them. they work great as long as you don't get them wet.

  12. Likes karstopo liked this post
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