UPDATE Feathers received today, and as always I feel what I received was far more than I paid for. It started out shaky when I received a request for more money (abt $2.75) the day after I paid the Invoice. After I was able to talk to the owner he explained that Paypal now requires him to send all shipments tracked, and that in the past he just put small orders in an envelope and sent them and that he now has a 25 dollar minimum. I felt his explanation was reasonable, I cancelled the old order and submitted a new order for more than 25 dollars.
I believe his customer service and website updates will always be spotty, but I am willing to live with that based on how much I save by buying with him. In the future, I will try to only place direct phone orders to hopefully avoid problems.
If you have not bought feathers from him you might consider it if your looking for the most bang for your buck. I bought 2 half saddles this time each of them has approximately 3 to 4 times the feathers of a Whiting Bugger Pack and they cost less. Additionally, they have a much greater range of sizes and are of better quality.
If you looking for speedy, always accurate, flawless ordering and customer service you might look elsewhere. If you want great feathers at an unbeatable price this might be your source. I have always eventually gotten my feathers sometimes not as fast as I would like, but that can happen anywhere, I'm still waiting for fleximent thinner ordered from Cabelas in mid-April.