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  1. #1
    Join Date
    Jun 2019
    Location
    Florida- 33 years in winter wonderland
    Posts
    123

    Default Galvan customer service rocks!!

    I called Galvan with a slight problem with my t10.. They are sending out a loaner reel and going to fix mine and send it back so I do not lose any fishing time!!!!! Keep that in mind every time there is a discussion on who makes the best reel!!!! Galvan does!!!! Hats off to Marco and his Wife!! I fish a lot and my Torque is 6 years old and just needs a tune up and a new part for the drag..... For as much as it gets fished that is incredible.....

  2. #2
    Join Date
    Dec 2013
    Location
    Scottsdale, AZ
    Posts
    1,243

    Default Re: Galvan customer service rocks!!

    Good to know.

    Customer service is everything.
    -Rick Allen

  3. #3
    Join Date
    Mar 2008
    Location
    Pinedale, WY
    Posts
    20,489
    Blog Entries
    50

    Default Re: Galvan customer service rocks!!

    +1 on Galvan's customer service, it is outstanding!
    Larry


  4. Likes Bigfly liked this post
  5. #4
    Join Date
    May 2009
    Location
    Truckee, CA.
    Posts
    2,619
    Blog Entries
    2

    Default Re: Galvan customer service rocks!!

    Going on 15 years on my T8 reel......I need to send it in this winter for the same drag adjust.
    That's pretty good for all the hard fishing, and never cleaning it.
    Who else would loan you a reel.......?

    Jim
    The bar isn't set by the fish we catch, but by the one's we don't.

    Bigfly

  6. Likes mcnerney liked this post
  7. #5

    Default Re: Galvan customer service rocks!!

    I got a T5 this year- it's kinda quirky, but I have been enjoying it.

    Sent from my SM-N960U using Tapatalk

  8. #6

    Default Re: Galvan customer service rocks!!

    Very good to hear, have my first one and loving it. Looking at getting another.

  9. #7

    Default Re: Galvan customer service rocks!!

    Quote Originally Posted by osseous View Post
    I got a T5 this year- it's kinda quirky, but I have been enjoying it.

    Sent from my SM-N960U using Tapatalk
    What's quirky about it? Curious as I have two of them.

  10. #8
    Join Date
    Jun 2019
    Location
    Florida- 33 years in winter wonderland
    Posts
    123

    Default Re: Galvan customer service rocks!!

    Being kinda new here Thanks!! for all the responses!!! I like the Galvans alot!! At the price point or not they stack up to anything on the water!! My next one will be the Grip...... Marco sent me a Grip as the loaner reel!!! Great salesman!

  11. #9

    Default Re: Galvan customer service rocks!!

    Quote Originally Posted by pfetz View Post
    What's quirky about it? Curious as I have two of them.
    Well, it's the only reel in that class that wobbles a bit- due to the push button spool attachment. The handle shape is a little odd- being convex. It's got that open drag, rather than sealed, but it's smooth and offers fine control. It isn't the prettiest thing out there- looks a little dated... A bit on the heavy side. But as a result, the reel has a lot of character. I traded for it- and probably would never have bought one. But I'm glad I own it now. It has grown on me. Not my favorite, but its various differences from "perfect" have endeared it to me.

    Sent from my SM-N960U using Tapatalk

  12. #10
    Join Date
    May 2009
    Location
    Truckee, CA.
    Posts
    2,619
    Blog Entries
    2

    Default Re: Galvan customer service rocks!!

    If it wobbles, then something is wrong. None of my T series reels do any wobbling....
    And quirky is in the eyes of the beholder....maybe I adapt to handles better?
    Fished them for twenty years without an issue.

    Jim
    The bar isn't set by the fish we catch, but by the one's we don't.

    Bigfly

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