Quote Originally Posted by itchmesir View Post
My buddy ended up with a pair of jaws that snapped when he was in he middle of a tie..
Renzetti blamed it on him and "improper hook placement".. charged him for a new set of jaws.. it's not like they knew he was putting hooks in the wrong way.. or even if he was.. they just came to the conclusion "hey your jaws broke.. must be your fault"
Renzetti's customer service is poor. So poor, in fact, that instead of just buying a new set of saltwater jaws and some other components for $90 that I needed, I opted to buy a new vise from another company that ran me over $200.

These jaws snapped on a size 8 Gama B10S by the way.